Sentisum

About the Company: Founded in 2015, SentiSum is a leading AI-powered customer experience analytics platform based in Rochford. The company specializes in transforming customer feedback into actionable insights, helping businesses improve their customer service and overall experience.

Services and Products: SentiSum offers a comprehensive platform that uses advanced AI and natural language processing to analyze customer feedback from various channels, including support tickets, surveys, reviews, and social media. The platform provides real-time insights, enabling businesses to identify and address issues promptly. Key features include automated tagging, sentiment analysis, and root cause analysis, which help companies understand customer pain points and improve their Net Promoter Score (NPS) and Customer Satisfaction (CSAT) scores

Mission and Values: SentiSum’s mission is to empower businesses with the tools they need to deliver exceptional customer experiences. The company values innovation, simplicity, and customer-centricity, striving to make customer feedback analysis accessible and actionable for all teams within an organization.

Key Strengths:

• Innovation: SentiSum leverages cutting-edge AI technology to provide detailed and accurate customer insights.
• Efficiency: The platform automates the analysis of large volumes of unstructured feedback, saving time and resources.
• Comprehensive Insights: SentiSum integrates feedback from multiple channels, offering a unified view of the customer journey.
• User-Friendly: Designed with simplicity in mind, the platform ensures high user adoption and ease of use across the organization.

SentiSum continues to lead the way in customer experience analytics, providing businesses with the insights they need to enhance customer satisfaction and loyalty.

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